Terms of Service

1. Acceptance of Terms

These Terms of Service (these "Terms") set forth the legally binding terms and conditions that govern your use of the Site. By accessing or using the Site, you are accepting these Terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms (on behalf of yourself or the entity that you represent). You may not access or use the Site or accept the Terms if you are not at least 18 years old. If you do not agree with all of the provisions of these Terms, do not access and/or use the Site.

2. Dispute Resolution

Please be aware that Section 16.2 contains provisions governing how to resolve disputes between you and Company. Among other things, Section 16.2 includes an agreement to arbitrate which requires, with limited exceptions, that all disputes between you and us shall be resolved by binding and final arbitration. Section 16.2 also contains a class action and jury trial waiver. Please read Section 16.2 carefully.

3. Opt-Out of Arbitration

Unless you opt out of the agreement to arbitrate within 30 days: (1) you will only be permitted to pursue disputes or claims and seek relief against us on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding and you waive your right to participate in a class action lawsuit or class-wide arbitration; and (2) you are waiving your right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.

DEFINITIONS

1.1 For purposes of these Terms, the following definitions apply:

• (a) "SERVICES" means the Cyrus AI website, chatbot, AI models, automations, workflows, agentic actions, integrations, tools, features, and any related software or APIs made available by Company.
• (b) "AI OUTPUT" means any message, draft, recommendation, summary, email, analysis, workflow result, or other content generated by the Services.
• (c) "USER DATA" means all content submitted, transmitted, uploaded, connected, or otherwise provided by you or your systems when using the Services, including chat messages, prompts, emails, CRM data, files, and integration data.
• (d) "INTEGRATIONS" means any authorized connections between the Services and third-party platforms, such as Gmail, Slack, HubSpot, Salesforce, Google Drive, or other CRMs or sales tools.
• (e) "AGENTIC ACTIONS" means any automated, semi-automated, or autonomous actions performed by the Services on your behalf, including sending messages, retrieving data, updating CRM entries, generating drafts, or triggering workflows.
• (f) "SUBSCRIBER" means an organization or individual paying for or using the Services.
• (g) "SUBSCRIPTION PLAN" means the tier of Services you select (free, paid, trial, pilot, or otherwise).
• (h) "FEEDBACK" means suggestions, improvements, or recommendations you voluntarily provide to Company.

ACCOUNTS

2.1 Account Creation

In order to use certain features of the Site, you must register for an account ("Account") and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Site. Company may suspend or terminate your Account in accordance with Section 14.

2.2 Account Responsibilities

You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Subscription Fees; Billing; Taxes

3.1 Fees

Access to certain features of the Services may require payment of subscription fees ("Fees"). Fees are based on the Subscription Plan selected.

3.2 Billing & Payment

By subscribing, you authorize Company (or its payment processors) to charge you for all Fees due for the Subscription Plan. All payments are non-refundable except as required by law.

3.3 Auto-Renewal

Unless canceled, your Subscription Plan automatically renews for successive periods equal to the initial term.

3.4 Free Trials

Company may offer free or discounted trials. Company may modify or terminate any trial at any time without notice.

3.5 Taxes

You are responsible for all applicable taxes associated with your subscription, except taxes based on Company's net income.

4. ACCESS TO THE SITE

4.1 License

Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, noncommercial use.

4.2 Certain Restrictions

The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, product, or service; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means.

4.3 Modification

Company reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.

4.4 Support and Availability

Company may provide support services at its discretion. The Services may be unavailable due to maintenance, updates, or outages. Company is not liable for such downtime.

4.5 Changes to the Services

Company may modify, update, or discontinue the Services or any feature at any time. Company will not be liable for any resulting impact to you or your integrations.

4.6 Security

Company implements commercially reasonable administrative, technical, and physical safeguards. You acknowledge that no system is perfectly secure and that you provide User Data at your own risk.

4.7 Ownership

Excluding any User Content that you may provide, you acknowledge that all the intellectual property rights, including copyrights, patents, trade marks, and trade secrets, in the Site and its content are owned by Company or Company's suppliers. Neither these Terms (nor your access to the Site) transfers to you or any third party any rights, title or interest in or to such intellectual property rights.

4.8 Feedback

If you provide Company with any feedback or suggestions regarding the Site ("Feedback"), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate.

5. Customer Logo and Name Usage

5.1 In-Product Use

You grant Company a non-exclusive, royalty-free license to display your name, company name, and logo within the Services, including dashboards, workspaces, personalization screens, and login-authenticated views.

5.2 Public Logo Rights

This license does not permit Company to use your logo for public marketing, case studies, or external websites without your separate written consent.

5.3 Revocation

You may request removal of your logo from the Services at any time.

6. USER CONTENT

6.1 User Content

"User Content" means any and all information and content that a user submits to, or uses with, the Site. You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others.

6.2 License

You hereby grant to Company an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content, solely for the purposes of including your User Content in the Site.

6.3 Acceptable Use Policy

The following terms constitute our "Acceptable Use Policy":

• You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content that violates any third-party right, that is unlawful, harassing, abusive, threatening, harmful, vulgar, defamatory, false, intentionally misleading, or otherwise objectionable.
• You agree not to upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data.

6.4 Enforcement

We reserve the right (but have no obligation) to review, refuse and/or remove any User Content in our sole discretion, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms.

7. Data Use & Integrations

7.1 Use of User Data

You grant Company a license to process User Data as necessary to provide, maintain, improve, troubleshoot, and support the Services.

7.2 Third-Party Integrations

When you connect an Integration, you authorize Company to access and process information available through that Integration in accordance with permissions you grant.

7.3 OAuth Tokens

OAuth credentials may be stored securely and encrypted at rest.

7.4 Data Retention

User Data may be retained as required for security, compliance, and operational purposes.

7.5 Confidentiality

Company treats User Data as confidential and will not disclose it except as required to provide the Services or comply with law.

8. Agentic Actions & Automations

8.1 Authorization

By enabling or using agentic features, you authorize Company to perform Agentic Actions on your behalf.

8.2 Scope of Actions

Agentic Actions may include:

• Sending messages or emails
• Creating or modifying CRM entries
• Retrieving or summarizing documents
• Triggering workflows
• Generating drafts or responses
• Interacting with third-party systems

8.3 Responsibility

You are responsible for configuring, monitoring, and supervising Agentic Actions.

8.4 No Liability for Automated Actions

Company is not liable for unintended, incorrect, duplicate, inaccurate, or mis-sent Agentic Actions.

8.5 Revocation of Permissions

You may revoke permissions by disconnecting integrations or disabling features.

9. INDEMNIFICATION

You agree to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys' fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations or (d) your User Content.

10. THIRD-PARTY LINKS & ADS; OTHER USERS

10.1 Third-Party Links & Ads

The Site may contain links to third-party websites and services. Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk.

10.2 Other Users

Each Site user is solely responsible for any and all of its own User Content. We are not responsible for any User Content, whether provided by you or by others. Your interactions with other Site users are solely between you and such users.

10.3 Release

You hereby release and forever discharge Company from each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site.

11. DISCLAIMERS

The Site is provided on an "as-is" and "as available" basis, and Company (and our suppliers) expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We make no warranty that the Site will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe.

12. AI OUTPUT & ACCURACY DISCLAIMERS

12.1 No Professional Advice

AI Output is for informational purposes only and does not constitute legal, financial, compliance, or professional advice.

12.2 Accuracy Not Guaranteed

AI Output may be incomplete, incorrect, inaccurate, or outdated. Company does not guarantee AI Output.

12.3 User Responsibility

You are solely responsible for reviewing, validating, and approving all AI Output before using or transmitting it.

12.4 No Liability for AI Output

Company is not liable for errors or harm resulting from your use of AI Output.

13. LIMITATION ON LIABILITY

To the maximum extent permitted by law, in no event shall Company (or our suppliers) be liable to you or any third party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these Terms or your use of, or inability to use, the Site. To the maximum extent permitted by law, our liability to you for any damages arising from or related to these Terms will at all times be limited to a maximum of fifty US dollars.

14. TERM AND TERMINATION

We may suspend or terminate your rights to use the Site (including your Account) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately.

15. COPYRIGHT POLICY

Company respects the intellectual property of others and asks that users of our Site do the same. If you believe that one of our users is unlawfully infringing a copyright, please provide written notification to our designated Copyright Agent with the following information:

1. Your physical or electronic signature
2. Identification of the copyrighted work(s) that you claim to have been infringed
3. Identification of the material on our services that you claim is infringing
4. Sufficient information to permit us to locate such material
5. Your address, telephone number, and e-mail address
6. A statement that you have a good faith belief that use of the objectionable material is not authorized
7. A statement that the information in the notification is accurate

16. GENERAL

16.1 Changes

These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us, and/or by prominently posting notice of the changes on our Site. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

16.2 Dispute Resolution & Arbitration

You agree that any dispute between you and any of the Company Parties relating in any way to the Site will be resolved by binding arbitration, rather than in court. This Arbitration Agreement includes an agreement to arbitrate which requires, with limited exceptions, that all disputes between you and us shall be resolved by binding and final arbitration. You and Company also agree that good faith informal efforts to resolve disputes can result in a prompt resolution.

30-Day Right to Opt Out: You have the right to opt out of the provisions of this Arbitration Agreement by sending a timely written notice of your decision to opt out to: 6851 Winged Foot Drive, Hialeah, Florida 33015, or email to founders@heycyrus.ai, within 30 days after first becoming subject to this Arbitration Agreement.

16.3 Export

The Site may be subject to U.S. export control laws. You agree not to export, reexport, or transfer any U.S. technical data acquired from Company in violation of the United States export laws or regulations.

16.4 Electronic Communications

The communications between you and Company use electronic means. You consent to receive communications from Company in an electronic form and agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in a hardcopy writing.

16.5 Entire Terms

These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. Your relationship to Company is that of an independent contractor, and neither party is an agent or partner of the other. These Terms may not be assigned by you without Company's prior written consent.

16.6 Copyright/Trademark Information

Copyright © 2025 Cyrus Ai, Inc. All rights reserved. All trademarks, logos and service marks displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent.

16.7 Contact Information

Jake Heenehan
Email: support@heycyrus.ai